Privacy Policy

Premier Mobile Detailing (ABN 28 384 298 089) — a business operated by Daniel Donovan (sole trader) and referred to here as “we”, “us” or “our” — provides mobile car detailing, ceramic coating, paint correction and paint protection services across Officer and South-East Melbourne, Victoria. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use and disclose it, how we keep it secure, and how you can access, correct or complain about how we handle it. By using our website, submitting an enquiry or booking, or contacting us through Facebook or Instagram, you consent to the practices described below.

1. What personal information we collect

We only collect information that is reasonably necessary to quote for, book and deliver our services, and to communicate with you. This may include:

• Contact details — your name, mobile number and email address.
• Booking & service details — the service you’re interested in, your vehicle (make, model, year), the paint condition, whether you want a studio drop-off or mobile service, your suburb/postcode, and any comments or special requests you provide.
• Location information — the address or postcode where a mobile service is to be performed.
• Communications — records of your enquiries, messages, calls, SMS and emails with us.
• Marketing preferences — how you heard about us and your consent to receive updates.
• Payment information — where you pay for a service, payment is handled by our third-party payment provider; we do not store full card details.
• Website & device data — see “Cookies and tracking” below.

You are not required to provide your personal information, but if you don’t we may be unable to provide a quote, confirm a booking or deliver our services.

2. How we collect your information

• Directly from you when you complete our online booking form, request a quote, call, text or email us.
• Through Facebook and Instagram lead forms and Meta advertising when you submit your details in response to one of our ads.
• Automatically when you browse our website, via cookies and similar technologies.
• When you leave a review or interact with us on Google or social media.

3. Why we collect and use your information

We use your personal information to:

• Respond to your enquiries and prepare quotes;
• Confirm, schedule and manage your bookings, and travel to your location for mobile services;
• Provide, and follow up on, our detailing and coating services;
• Communicate with you by phone, SMS and email about your booking;
• Send you offers, promotions and updates where you have consented to receive them (you can opt out at any time);
• Improve our website, services and advertising;
• Meet our legal, tax and record-keeping obligations.

4. Who we share your information with

We do not sell your personal information. We may disclose it to trusted third parties who help us operate our business, and only as needed for the purposes above. These may include:

• Our CRM and automation provider (GoHighLevel / LeadConnector), which stores your contact and booking details so we can manage leads and communicate with you;
• Meta Platforms (Facebook, Instagram) and Google, in connection with lead forms, advertising, reviews and analytics;
• SMS and email delivery providers used to send booking confirmations and messages;
• Payment processors, where you make a payment;
• Professional advisers, or government or law-enforcement bodies, where required or authorised by law.

5. Overseas disclosure

Some of the service providers we use (including GoHighLevel/LeadConnector, Meta and Google) store or process data on servers located outside Australia, including in the United States. Where we disclose information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

6. Marketing communications

With your consent, we may send you marketing messages by SMS or email. You can opt out at any time by replying “STOP” to an SMS, using the unsubscribe link in an email, or contacting us using the details below. We will action opt-out requests promptly.

7. Cookies and tracking

Our website uses cookies and similar technologies to help it function, understand how visitors use it, and measure and improve our advertising. This may include the Meta Pixel and Google analytics/advertising tools, which may collect information such as your IP address, device and browser type, pages viewed and interactions. You can control cookies through your browser settings; disabling them may affect how the website works.

8. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information held in our CRM and other systems is protected by the security measures of those platforms, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to provide services, maintain business records, and meet legal, accounting or reporting requirements. When it is no longer needed, we take reasonable steps to de-identify or securely delete it.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “Last updated” date at the top. We encourage you to review it periodically.

13. Contact us